It has often been said that “employees leave managers, not organizations”. Managers play a critical role in whether employees are engaged and loyal or are seeking new opportunities. According to research from Willis Towers Watson, over one-quarter of employees are at high risk of leaving, and a study conducted by the Society for HR Management has found that it typically costs 6 to 9 months of an employee’s salary to find and train their replacement!
To reduce employee turnover, managers must gain an understanding of their employees’ goals and problems, and offer the support and guidance required to achieve these targets and address concerns. The Engage Retention program teaches managers how to use a structured conversation process to increase employee retention. The program trains managers on retention through four core learning modules, including conversation templates and sample questions.
- Increased employee engagement
- Decreased employee turnover
- Retained employees in critical roles, or those who may be difficult to replace
- Improved team morale in departments with high employee turnover